GSS Technical Support for Messaging, Directory Services, and Groupware

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GSS Technical Support for Messaging, Directory Services, and Groupware

Overview

When your system is down who do you call? How quickly are your issues resolved and how permanent are the solutions? Have you ever been given advice that did not solve your problem, or that made your situation worse? If your system suffered unnecessary down time or data loss because of incorrect procedures endorsed by support personnel, how would you know? When you call one vendor, do they blame another?

If any of these things has happened to your business you know that your business has no insurance when it comes to complex e-mail system problems or e-mail integration and migration involving multiple vendors. Customers who have experienced major system outages know that, aside from their level of preparedness, the quality of support is the most important factor in bring a system back online.

Next time you're faced with an e-mail system problem, avoid costly mistakes and vendor finger pointing by calling GSS. Customers agree that GSS delivers better solutions, faster than any other support provider. GSS Support incorporates the experience of field consultants (former e-mail administrators), former Lotus support escalations and software test engineers, and troubleshooting skills trainers. No other support provider offers an equivalent level of expertise.

Unlike other vendors, GSS does not employ separate (and sometimes inexperienced) engineers for technical support. GSS Support is provided by the same experienced consultants that service Fortune 1000 companies and other organizations around the world. GSS consultants solve complex problems and system outages more quickly than any support organization. When you receive a GSS solution you can feel confident that it is the best possible solution. GSS Support is the e-mail insurance policy your business needs.

Fast Solutions Reduce Downtime and Lower Cost of Ownership

GSS can resolve e-mail system issues much more quickly and effectively than other support organizations. By dramatically reducing downtime and administrative overhead and by preventing recurring problems GSS can cut down the overall cost of e-mail support. GSS clients agree that using GSS Support yields a substantial return on investment compared with all other offerings.

GSS Provides Long-term Value

In addition to being the most effective technical support option GSS encourages its regular clients to use GSS for 3rd level support (support for e-mail administrators) so that GSS consultants can study each client's unique e-mail system and integration issues over time. This helps GSS to provide solutions more quickly, to provide lasting solutions, and to make long-term system enhancement, upgrade, and migration recommendations.

When you call GSS Support you will be assigned a Primary Consultant. You won't be faced with talking to a different person every time you call or with engineers unfamiliar with your environment. Each Primary Consultant is like a family doctor for your messaging system. GSS consultants take the time to study the health of your e-mail system so they can treat the causes of problems not just the symptoms.

Managing Complex Integration and Migration Issues

While other support providers fall down when it comes to complex system problems and heterogeneous e-mail environments, GSS bridges the gaps between vendors, products, and technologies by leveraging its privileged status as a Qualified Lotus Business Partner, a Certified Microsoft Solution Provider, and a Netscape Affiliate. GSS is a messaging integrator. Unlike e-mail vendors GSS offers expertise in several different e-mail systems and specifically in e-mail integration and migration. In fact, major e-mail vendors sometimes escalate issues to GSS.

Broad Scope and Technical Experience

GSS has a wide range of industry-certified, seasoned professionals on staff. Unlike most vendor support engineers, GSS consultants have real-world experience. GSS expertise spans SMTP, POP3, IMAP4, LDAP, and HTTP (Internet and web-based e-mail), legacy LAN e-mail systems, IBM/Lotus Notes and Domino, Microsoft Exchange, Netscape/iPlanet (Sun ONE) solutions, and other e-mail products and technologies.

When You Need It: 7x24 Availability and Emergency On-site Services

GSS offers several support options including worldwide 7x24 On-call Support with variable rates based on the day and time of the call (7x24 support is not available without a support agreement). GSS Emergency On-site Service is available for anytime, anywhere. GSS provides on-site service through its regional offices, its mobile consultants, and through its worldwide network of GSS Affiliates (carefully qualified GSS Support Alliance member organizations).

Electronic Support Option

GSS offers electronic support either separately or as part of a support contract (free in some cases). GSS provides electronic support via e-mail, ftp file downloads, and through its World Wide Web archives and through the GSS Knowledge Base.

Simple Support Agreement

PER INCIDENT SUPPORT: Support is provided per incident basis to all registered GSS clients on a first come first served basis.

SUPPORT PACKAGES: Support packages based on a fixed number of incidents are offered with a simple volume discount.

SUPPORT CONTRACTS: For larger clients, quarterly, and annual contracts are available and offer an additional discount. GSS provides a fixed number of consultant hours or support incidents under each contract and this translates to a straightforward support level structure.

DESIGNATED CONTACTS: Each GSS Support client must designate one primary and one secondary support contact for each contract. GSS reserves the right to refuse support to unauthorized contacts under certain conditions. Contacts can be changed at any time.

To obtain a GSS Support Access Registration Number call 1 (650) 965-8669 during business hours. (Monday through Friday 8:00AM to 6:00PM PST). GSS Support can also be contacted by Internet e-mail at support@gssnet.com.

Experience the Value

With GSS customers always know what they will receive, how much they should invest, and how long it will take to achieve their goals. Over the years GSS has proven its value by helping customers successfully meet the most demanding IT challenges. GSS has relationships with major vendors that involve training and certification of GSS staff, but the certification that GSS points out most frequently is customer loyalty. GSS is successful because GSS customers are successful.

About GSS

Global System Services Corporation (GSS) is the leading provider of consulting and professional services for large-scale and distributed infrastructure systems such as email and messaging, directory services, groupware, and wireless solutions. GSS customers include Fortune 500 companies, large services providers and telecom companies, government agencies, major messaging product vendors, and innovative technology startups.

GSS provides a complementary suite of services including strategic technology consultation and competitive vendor and product analysis, product and system architecture and design, system development deployment, customization, and testing, technical support, email migration, and other IT services. GSS has been directly responsible for some of the largest global systems and solutions and counts as customers many of the largest companies in the world.

From its offices in the Silicon Valley California, GSS delivers services and solutions to customers worldwide through a network of mobile consultants and qualified GSS Affiliates. With industry certified professionals on staff, GSS is a Qualified Lotus Business Partner, a Certified Microsoft Solution Provider (MCSP), a Principal Partner in the Sun Partner Advantage program and a member of the Sun Software Partner Council, as well as a member of key industry organizations.

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©1995-2005 by Global System Services Corporation (GSS). Portions of this material are copyright ©1995-1999 by Ron Herardian